Boutique Consulting Company
Ardor Global is a boutique consulting company specializing in Staffing Solutions and Contact Center Consulting services.
Staffing Solutions
Contact Center and Omni-Channel Transformation
Contact Center and Omni-Channel Transformation
In his book, Good to Great, Jim Collins writes, "People are not your most important assets. The right people are."
We recognize how important it is to hire the right talent, and also understand how complex it may be to find it. It is equally important and challenging for the available talent pool to find a place of work where they can contribute to their fullest potential to achieve their and organization’s goals.
At Ardor Global, we appreciate the challenges involved in bringing these two pieces of the puzzle together, and our job does not end until we see that you have the "best-fit" for your requirement, creating a successful and sustainable relationship.
Our primary goal is to identify staffing solutions by minimizing your investment. We do that by taking time to understand our client’s needs, beyond what is in the job description (cultural alignment, soft skills, etc.) and our candidate’s needs, beyond what is on the resume (career objectives, travel needs, etc.). This helps create win-win situations for both our clients and our candidates.
Contact Center and Omni-Channel Transformation
Contact Center and Omni-Channel Transformation
Contact Center and Omni-Channel Transformation
Over the last 20 years, Call Centers have transitioned into Contact Centers, Service Centers, Omni-channel Centers, Experience Centers and much more. As the digital channels have become more prominent in how customers request and receive service, the role of Contact Center has evolved to not only support the legacy and emerging channels but as an entity, work with other functions within the organization like digital and mobile to help create and execute an integrated service approach and with other functions to identify the root cause and drive an efficient resolution.
Additionally, the emergence and maturation of cloud technologies and AI/GenAI has further complicated the technology landscape and escalated the expectations leaders have from their contact center function as it relates to cost reduction.
The one thing that hasn’t changed is the pivotal role of contact centers in shaping a customer’s journey and experience by being, in most cases, the first line of defense. And for contact centers to continue delivering on that role, a thoughtful integration of people, process, technology and data capabilities is required. Whether you are an established contact center, a new one, captive, outsourced or a combination thereof, we can help.